Refund policy
Return & Refund Policy
- We offer returns and exchanges within 7 days of delivery.
- Products must be unused, unwashed, unworn, and in original packaging with tags attached.
- Items purchased during sale, clearance, or special offers may not be eligible for return or refund.
- To request a return, customers must contact us through WhatsApp / Email with:
- Order ID
- Product photos
- Reason for return
- Return pickup will be arranged after approval.
- Refunds are processed only after the product passes quality inspection.
- Refund amount will be credited within 5–7 business days to the original payment method.
- For Cash on Delivery (COD) orders, refunds will be transferred via bank account or UPI.
- Shipping charges are non-refundable unless the wrong or damaged product was delivered.
- Exchange is available for:
- Size issues
- Damaged products
- Wrong item received
- Customers must record an unboxing video to claim damage or missing item issues.
- Minor color variations may occur due to lighting and screen differences and will not be considered defects.
- Customized or altered products are non-returnable and non-refundable.
- If the return pickup fails multiple times due to customer unavailability, the return request may be cancelled.
- We reserve the right to reject returns that do not meet our policy conditions.
Non-Returnable Items
- Customized size orders
- Worn or washed products
- Products without tags
- Gift cards or promotional items
- Clearance sale products
Contact Us
For return or refund assistance, contact us through:
- WhatsApp: [Your Number]
- Email: [Your Email]
- Business Hours: Monday – Saturday, 10 AM – 7 PM IST