Refund policy

Return & Refund Policy

  • We offer returns and exchanges within 7 days of delivery.
  • Products must be unused, unwashed, unworn, and in original packaging with tags attached.
  • Items purchased during sale, clearance, or special offers may not be eligible for return or refund.
  • To request a return, customers must contact us through WhatsApp / Email with:
    • Order ID
    • Product photos
    • Reason for return
  • Return pickup will be arranged after approval.
  • Refunds are processed only after the product passes quality inspection.
  • Refund amount will be credited within 5–7 business days to the original payment method.
  • For Cash on Delivery (COD) orders, refunds will be transferred via bank account or UPI.
  • Shipping charges are non-refundable unless the wrong or damaged product was delivered.
  • Exchange is available for:
    • Size issues
    • Damaged products
    • Wrong item received
  • Customers must record an unboxing video to claim damage or missing item issues.
  • Minor color variations may occur due to lighting and screen differences and will not be considered defects.
  • Customized or altered products are non-returnable and non-refundable.
  • If the return pickup fails multiple times due to customer unavailability, the return request may be cancelled.
  • We reserve the right to reject returns that do not meet our policy conditions.

Non-Returnable Items

  • Customized size orders
  • Worn or washed products
  • Products without tags
  • Gift cards or promotional items
  • Clearance sale products

Contact Us

For return or refund assistance, contact us through:

  • WhatsApp: [Your Number]
  • Email: [Your Email]
  • Business Hours: Monday – Saturday, 10 AM – 7 PM IST